TERMS & CONDITIONS

Dear Customer, we try our best from our end to provide you the best customer experience.

**The delivery of your order is subjected to availability of stock.

**Check and receive your product in front of the delivery man. If your product is damaged, defective, incorrect or has any mismatch in size or pricing issue at the time of delivery, please return it immediately to the delivery person.

For any assistance, you can call our customer service at +8809638789252 (9.00am to 9.00pm except Govt. holidays) But in case if you couldn't reach the customer service, you can provide your issue details after selecting the proper issue section in our Report Issue Section.

Ordering Policy

•        Service is only available for articles (products) which are shown in stock on our website.
•        The delivery of your order is subjected to availability of stock.
•        Only one product should be booked in one order, in case of any customer needs to order multiple products or same products in multiple quantity, customers will need to place multiple separate orders.
•        Currently, each order will be shipped only to a single destination address. If customers wish to ship products to different addresses, customers will need to place multiple separate orders.
•        Orders that are paid for cannot be cancelled.
•      For Order related queries, please kindly contact our Customer Service at 09678772828. (9.00am to 9.00pm except Govt. holidays).

Shipping Policy

We are committed to delivering your order accurately, in good condition, and on time. While we will endeavour to ship all items in your order together, this may not always be possible due to product characteristics, or stock availability.

**B-tech reserves the right not to ship/process any order with incomplete/partial customer details (Name, Adress, etc) to prevent potential fraudulent and fake orders.

** B-tech reserves the right not to ship/process any bulk order due to stock constraints. If you want any bulk consignment, you can always contact with Bata wholesale/NRS team.   

Please note our shipping policy as follows:

·       We make our best efforts to ship each item in your order within 3 to 5 working days inside Dhaka metropolitan city and 7 to 10 working days outside Dhaka.

·       We ship on regular weekdays (Sunday to Thursday), excluding public holidays.

·       Currently, each order will be shipped only to a single destination address. If customers wish to ship products to different addresses, customers will need to place multiple separate orders.

·       While we endeavour to ship all items your order accurately, in good condition, and on time, your order may get cancelled or delivery may get delayed due to size unavailability, product unavailability or courier issues.

·       We commit to shipping all items accurately, in good condition, and on time. However, please be aware that your order may be cancelled or delayed due to factors beyond our control, including size or product unavailability, courier issues, and unforeseen circumstances like political unrest or adverse weather conditions. We appreciate your understanding and cooperation in such instances and will make every effort to inform you promptly, providing suitable alternatives when possible.

Refund

We don't process refund for orders which are in "Shipped". We only process refund for Cancel, Pending or Returned orders. If your order is shipped, you are requested to check with the 3rd Party Logistics Provider first to whom your consignment is provided.

Upon receiving your refund request, our team will initiate the refund process, crosschecking and verifying the product's receipt. Please note that the refund for delivered orders, especially those returned through a B-tech store, may take an extended period. This delay is attributed to the return process involving the physical return of the order by the store to B-tech. The timeline is subject to changes in the order status, reversal of the sale (subject to VAT), and adjustments to the payment method. For cash-on-delivery orders, please be advised that cash refunds may not be applicable, and alternative refund methods will be employed. We appreciate your patience and understanding throughout this process.

Please provide your details such as Order No, Order Date, Contact No. (the number from which your order was created), payment method (Bkash/Nagad/SSLCommerz/Aamarpay) and any other relevant information.

If you pay via your debit/credit card (via amarpay) and make a refund request, after crosschecking and processing from our end it may take 15-20 working days from the end of SSLCommerz/Aamarpay to disburse your refund.

If you pay via Bkash/Nagad and make a refund request, after crosschecking and processing from our end it may take 15-20 working days from the end of Bkash to disburse your refund.

Warranty Claim Issue

PROCESS OF RECEIVING WARRANTY CLAIM SETTLEMENT

Dear Customer, we try our best from our end to provide you the best customer experience. We are committed to ensure your satisfaction with any merchandise you have ordered from btechbd.store The delivery of your order is subjected to availability of stock. You are expected to check and receive your product in front of the delivery man. If your product is damaged, defective, incorrect or has any mismatch in size or pricing issue at the time of delivery, please return it immediately to the delivery person.

But still if you face product issues which complies with our warranty policy stated below, please kindly call our customer service at +8809638789252. (9.00am to 9.00pm except Govt. holidays).

WARRANTY POLICY

100% claim of paid amount provided for merchandise bought from btechbd.store in case of any major manufacturing defects, if the concerned issue is raised to our customer service and then the product is brought to our store within 30 days from the date of the delivery.

*B-tech reserves the right not to accept any fraudulent claim and make final decision on any claim settlement.

*No claims will be provided for discounted products having more than 10% discount.

*In case of minor defect, customers will get a repair service.

 If you have any questions about these Terms, please contact us at +8809638789252.

Last updated: 2024-07-23